Frequently Asked Questions
Does it hurt?
no!no!® is completely painless.

Does no!no!® replace shaving?
Absolutely YES!

Where can I use the no!no!®?
You can use the new no!no!® PRO everywhere except breasts and genitals. However if you have the narrow Thermicon™ Tips for small & sensitive areas, you may also treat facial hair.

Does no!no!® work on all skin complexions?
YES!!! no!no!® does not use light; therefore it works safely on all complexions.

Does it work on all color hair? Gray, white or blond?

YES!!! no!no!® PRO is colorblind.

When should I start to notice weeks of long-lasting results?
Hair does not grow in the same place at the same time, no!no!® takes time and patience and will be different for each person.

Can I shave and use no!no!® at the same time?
You can shave and no!no!® at the same time, but this will affect results and how quickly you can achieve hair reduction. If you continue to shave, wait for at least 1mm of hair regrowth before using no!no!® It is best to shave after a no!no!® treatment, not before.

Can no!no!® be used on long hair?
Yes, but it may take more time to treat the hair.

Does no!no!® work on coarse or thick hair?
no!no!® works just as well on thick, coarse hair as it does on thin. However, because of the nature of coarse hair, results may take a bit longer to become noticeable.

What studies are available on the no!no!® PRO?
Below are a list of studies conducted using no!no!®

Efficacy Evaluation of Hair Removal Using the no!no!® Thermicon™ Technology - Sustained Use
An Independent Efficacy Evaluation Consumer Products Testing Company Inc., May 2014

no!no!® Thermicon™: A Novel, Home-based Hair Removal Device
Radiancy Clinical Department: May 2006

What's the difference between no!no!® and professional salon or spa treatments? i.e.: wax, electrolysis or laser?
• no!no!® is pain free
• no!no!® costs less
• no!no!® does not use light as laser and IPL treatments do. Therefore, it is safe and effective for all complexions and hair colors.
• Unlike electrolysis, no!no!® treats more than one hair at a time.
• No cooling gels
• Safe for all skin types
• Effective on all hair colors

What's the difference between the no!no!® PRO and the no!no!® Hair?
The no!no!® PRO uses up to 35% more energy than previous models. This means that you can remove coarse and thick hair more effecitvely that ever before.

What does the clear panel do?
The clear panel allows you to watch as the new pulsed technology treats your unwanted hair.

Since the PRO series uses more energy, does that mean I cannot use it on delicate areas?
No! With the new Pulsed Thermicon™ technology the no!no!® PRO is just as safe as ever.

Does the no!no!® PRO use the same tips as the no!no!® Hair?

Will hair grow back?
Yes. However it will grow back thinner and finer with continued use. If you stop using no!no!®, hair may eventually return to its previous pattern.

Will I have to use it 2-3 times a week forever?
We recommend in the beginning few months to use no!no!® at least 2-3 times per week; afterwards you will only need to maintain the results.

How long do results last?
Everyone's hair growth pattern is different. If you continue to use your no!no!® you will see long lasting results.

Is the no!no!® treatment likely to lead to a permanent hair removal?
Electrolysis is the closest thing to permanent hair removal. The no!no!® PRO is long lasting when you continue to maintain your results.

Can no!no!® give you skin cancer?
No. no!no!® does not use any form of radiation.

Is it safe to use no!no!® while pregnant?
Please consult your doctor before using no!no!® during pregnancy.

Will no!no!® harm or affect my tattoos in any way?
no!no!® oes not use light and should not affect tattoos.

Are there any side effects like bumps, pimples and redness?
Studies show no lasting side effects associated with the proper use of no!no!® like bumps and pimples (See the sections on the Slow Glide and Buffing). However, Thermicon™ technology uses heat, and in some cases, sensitive skin may experience temporary redness which fades within hours. Applying lotions like no!no!® Smooth after a treatment will help keep skin moisturized and healthy.

Can guys use no!no!®?
no!no!® can be used by both men and women.

Can I use it for hormonal hair growth?
no!no!® will remove the hair but you may not get the same long-lasting results as you would over time with continued use on regular hair. In cases of hormonal hair growth, please consult your physician.

How long is the warranty and what does it cover?
Your no!no!® warranty lasts for one year on parts and service only.

Is there a guarantee?
We have a 30-Day Triple Guarantee!
Everyday Use Questions

How do I do a no!no!® treatment?
Glide the no!no!® at a steady pace across your skin in a smooth steady motion without stopping. Glide it towards your body and/or against hair growth. The blue light should remain steady. This lets you know you are gliding at the proper pace for the best results. For example, when treating your arms, start at your wrist and pull it towards your elbow in one steady, smooth motion, making sure the blue light stays lit.

When you finish each section, use the Buffer to exfoliate your skin and remove treated hair to leave your skin feeling soft and smooth. Buff in a firm circular motion the areas that you have just treated. When you have finished buffing, moisturize your skin with no!no!® Smooth or other non-astringent cream.

What preparation is necessary before I use no!no!®?
Just make sure your skin is completely clean and dry before you begin treatment.

When should I charge my no!no!®?
Charge your no!no!® completely (4-6 hours or overnight) before you use it for the first time. Check your status screen. Recharging is necessary when the empty battery icon is visible and/or the red signal light flickers.

Can I use no!no!® while it is charging?
After the initial charge, you may use no!no!® while it is plugged in.

How often should I no!no!®?
We recommend you use no!no!® 2-3 times a week for the first 4-6 weeks. After that, use only when necessary.

Can I use it everyday?
We do not recommend using no!no!® every day. Hair regrowth will not be sufficient for a successful treatment (1mm minimum length). You will only use up your Thermicon™ Tips and have to replace them more often. We recommend you wait for at least stublble to show before doing a no!no!® treatment.

Why does it smell?
no!no!® uses Thermicon™, a heat based technology that singes the hair. The smell of burning hair lets you know that no!no!® is doing its job. As you continue with the no!no!® treatment and less hair grows back, the smell will lessen.

What can I do about the smell?
Although the smell of a no!no!® treatment is not pleasant, it is a sign that it is working properly! Try aromatic candles or potpourri to help cover the smell. Applying no!no!® Smooth skin lotion after use will not only keep skin moisturized and smooth, it will also help to mask the unpleasant burnt hair smell. 

Why can't I use the narrow Thermicon™ Tips on the genitals, breast or eyebrows?
These areas of the body are either curvy and/or have delicate skin, making it difficult to no!no!® 100% safely. We do not recommend using no!no!® in these areas because we consider your safety to be of the first priority. 

How long should hair be for a no!no!® treatment?
For best results, hair should be between 1-3mm long (stubble length).

How do I know which Thermicon™ Tip should I use?
Use the standard Thermicon™ Tips that come with your no!no!® for large, flat areas like the legs, arms, back and chest.

Use the Thermicon™ Tips for Small & Sensitive Areas (compatible with the no!no!® Hair and no!no!® PRO) are for treating small, curved and sensitive areas (like the face, underarms, knees, elbows and bikini line.

How do I know which Treatment Level should I use?
Always start with the lowest treatment level, treat a small section and wait a few minutes. Adjust the Treatment Level until it is comfortable for you.

How do I treat curved areas like the elbows, knees and underarms?
When you glide over those areas, follow the natural curve of the body. You might need to hold the area tight to make sure no!no!® is in contact with your skin.

Not all of my hair is treated after one pass, what should I do?
You may need to go over certain areas a few times to catch every hair. But don't overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job.

When first starting, some people use a razor after a no!no!® treatment to further remove untreated hair. After a short time, this should no longer be necessary.

Why don't I see less hair after using it for a week or two?
Hair does not all grow in the same place at the same time and everyone is different. no!no!® takes time and patience.

What is the best way to treat facial hair?
• Start with the lowest Treatment Level. Raise the Treatment Level until you reach the highest level without feeling uncomfortable.
• Hold the area tight to make sure no!no!® is in contact with your skin.
• Press lightly against the skin. Avoid excess pressure.

How should I buff my face?
• Use the small enclosed Buffer.
• Use a clean, fresh Buffer
• Buff lightly against the skin. Avoid excess pressure.

I would prefer not to use the Buffer on my face, what should I do instead?
If you choose not to use the Buffer, use an exfoliating cream to remove crystallized hair.

Is it ok to use lotion directly after a no!no!® treatment, or should I wait?
It is highly recommended to use an alcohol-free, moisturizing lotion directly after treatment, such as no!no!® Smooth.

What do I do if the red light turns on during treatment?
The red light will turn on if you are not gliding properly. This is a built-in safeguard to ensure proper treatment. Turn the unit off and then back on. Now, begin treatment again, making sure you glide in one smooth, non-stop motion.

What do I do if no!no!® does not start when I glide it on my skin?
Reset the unit by turning it OFF and then on. You may need to hold the button down for a few seconds. Now, begin treatment again, making sure that when you glide, the Blue Light is continuously ON and does not flicker. If it does, slightly increase the gliding speed until the Blue Light is steady. If it is turned on properly and still does not start, check the Thermicon™ Tip status from the Status Screen. You probably need to replace the Thermicon™ Tip.

Can I use no!no!® if I have a pacemaker?
Yes, no!no!® does not generate any electric current to the body, nor does it create any other Electro Magnetic Interference (EMI). no!no!® has gone tests in order to make sure it does not interfere with the operation of other devices, including pacemakers.
Go Weeks Without Shaving!
And get long-lasting results!*
Painless & Effective
Guaranteed or your
money back!
What's Included:
no!no!® PRO, 1 Large Buffer, 1 Narrow Thermicon™ Tip, 1 Wide Thermicon™ Tip, Deluxe Travel Case, Cleaning Brush, User Manual, Charger, FREE SuperDose Kit, One NEOVA Intensive Lip Repair, One NEOVA Copper Moisturize Mask